People talk a good game. They are very sincere and truly believe they are doing what you have asked of them. At least that’s what they will tell you when talking with them. Don’t fall into the trap of assuming people know what they are doing…or that they heard you correctly just because they are nodding their head in agreement.
Inspect What You Expect
Or as the Russian proverb says, “Trust, but verify.” Have them show you. Give them a test. Take a random sample. Compare the numbers.
You’ll be shocked at what you find out. I virtually guarantee you that there is some critical component (of whatever it is that you are doing) that is being messed up…or left out.
Be patient, especially with volunteers and assistants. “I told you a millions times” usually doesn’t go over so well : )
Make sure you have a checklist and clear instructions. Be gentle. Help people understand both the WHAT and the WHY of what you are trying to do. The goal is not blind compliance (while that would be nice)…it’s understanding that leads to an appreciation and adherence to the process you are trying to implement. When people have a clear understanding of what you are trying to accomplish, don’t be surprised if you find they come up with a solution that is even superior to your own.